An all-in-one platform for you to manage a seamless visitor feedback experience, from start to end.
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A feedback management system collects, organises and tracks customer or visitor feedback so an organisation can act on it. LazyMonkey does it with QR codes at every location and department.
Department-based QR codes mean feedback for each department or location is collected and evaluated on its own.
The form opens on the visitor's phone, with no app to install.
Instant SMS alerts go out for every QR scan, and real-time insights show how visitors feel as it happens.
Escalations are handled and monitored in real time, and tagging, mapping and historical reports show trends and where to improve.
Comparing options? See how a QR-based system differs from survey tools, form builders and paper registers in our feedback software comparison.
Whether you are operating in retail, finance, healthcare or the public sector, our QR code-based Feedback & Grievance Management System creates opportunities to improve your services at each step.
Streamline the journey with our feedback management system to improve visitor experience.
Revolutionizing the way enterprises manage feedback! Our innovative solutions empower businesses to not only collect valuable insights but also take strategic actions to enhance visitor satisfaction. Explore the solutions that set LazyMonkey apart.
Effortlessly handle and monitor escalations in real time. Our system ensures that no concern goes unnoticed, allowing you to address issues promptly and maintain visitor loyalty.
Conduct comprehensive surveys to gather meaningful feedback. Tailor surveys to your specific needs and gain actionable insights to elevate your products, services, and overall visitor experience.
Evaluate feedback for each department individually. Identify areas of improvement and streamline operations to ensure a seamless visitor journey across all touchpoints.
Access and track feedback insights in real time. Our system enables you to stay ahead of visitor sentiments, respond promptly, and continuously refine your business strategies for optimal performance.
Effortlessly map and track feedback through our intuitive tagging system. Organize and categorize feedback to identify trends, patterns, and areas for improvement with ease.
In a world where every second counts, LazyMonkey ensures that you stay on top of feedback with instantaneous SMS alerts for every QR scan. Swiftly address concerns, engage visitors in real time, and proactively enhance your service.
A feedback management system is software that collects, organizes and tracks customer or visitor feedback so an organization can act on it. LazyMonkey is a QR code-based feedback and grievance management system: visitors scan a QR code to give feedback, and management uses one all-in-one platform to track escalations, tag feedback, view real-time insights and run surveys, from start to end.
Yes. LazyMonkey supports department-based QR codes, so feedback for each department or location is collected and evaluated individually. This helps management identify areas of improvement department by department, streamline operations, and use historical data, analytics and performance reports to improve services across every touchpoint.
Yes. LazyMonkey lets you handle and monitor escalations in real time, so no concern goes unnoticed and issues can be addressed promptly. Combined with real-time feedback insights and its tagging, mapping and tracking system, teams can organize complaints, spot trends and patterns, and respond promptly to maintain visitor loyalty.
Yes. LazyMonkey sends instant SMS alerts for every QR scan, so the responsible team knows about new feedback straight away. This helps organizations address concerns swiftly, engage visitors in real time and proactively improve their service rather than discovering problems later.
For customers, LazyMonkey helps create a positive, seamless journey and shows a commitment to continuous improvement that builds loyalty. For management, it streamlines organizational processes, collects feedback from each location or department, and identifies areas for improvement using historical data, insights, analytics and performance reports.
No. Visitors scan the QR code with their phone and the feedback form opens straight away, with no app to install.
Yes. Survey management lets you tailor surveys to your needs alongside QR feedback, with shareable and user-specific survey links, SMS distribution, automatic reminders and report exports.
Survey tools send questionnaires and collect answers for later analysis. A feedback management system like LazyMonkey collects feedback at each location as it happens, tags it by department, alerts the responsible team and tracks escalations until issues are resolved.
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