Restaurant Feedback System
Hear from every guest before they leave.
Guests scan a QR code at their table, counter or washroom and rate the food, service and cleanliness in seconds, with no app to install. Managers are alerted straight away, and every outlet sits in one dashboard.
Unhappy guests rarely tell the manager
A guest who had a cold meal or waited too long for the bill rarely says so at the table. They leave a low rating online, or simply do not come back. Paper feedback books are filled in by few guests and read days later, when the chance to put it right has passed.
How LazyMonkey's restaurant feedback system works
Place QR codes where guests form an opinion
Put a code on each table, at the billing and takeaway counters, in the washrooms and at the entrance of every outlet. Each code knows where it is.
Guests scan and rate
A short form opens on the guest's phone. They rate the food, service and cleanliness, add a comment if they want, and can stay anonymous.
The manager hears about it at once
Instant SMS and email alerts reach the responsible person as feedback arrives, and the escalation matrix moves unresolved issues up a level.
Compare outlets and improve
Real-time dashboards sort feedback into Good, Average and Poor, compare every outlet and keep up to 10 years of history for trends.
Restaurant feedback features
A QR code for every table and outlet
Feedback arrives tagged with the outlet, area or counter it came from.
No app for guests
The form opens in the phone's browser, so more guests finish it.
Questions that fit your restaurant
Start from a template or write your own questions about food, service, cleanliness, waiting time or anything else.
Multilingual forms
Let guests answer in the language they are most comfortable with.
Instant alerts
SMS and email alerts reach the right person while the guest is still in the restaurant.
Escalation matrix
Issues that are not resolved move up to the next level automatically.
Every outlet in one dashboard
Compare outlets, benchmark performance and drill into each location.
Role-based access
Outlet managers, area managers and owners each see the feedback they need.
Surveys with reminders
Send surveys by SMS with automatic reminders, and export reports for your team.
Who uses it in your restaurant
- Restaurant owners see how every outlet is doing in one place.
- Outlet and shift managers get alerts and fix issues while the guest is still there.
- Service and kitchen teams learn what guests liked and what to improve.
- Chains and franchise operators compare outlets and spot the ones that need support.
Where restaurants place QR codes
- Dining tables
- Billing counter
- Takeaway and delivery counter
- Washrooms
- Entrance and waiting area
- Food court counters
Examples of where you can place feedback QR codes in your restaurant.
Frequently Asked Questions
Software that collects what guests think about their visit and helps the restaurant act on it. With LazyMonkey, guests scan a QR code at their table or counter, rate the food, service and cleanliness, and the manager is alerted in real time.
No. Guests scan the QR code with their phone and the feedback form opens straight away, with no app to install.
Yes. Anonymous submission is available, so guests can give honest feedback.
Instant SMS and email alerts go to the responsible person as feedback arrives, and an escalation matrix moves unresolved issues up to the next level.
Yes. Each outlet gets its own QR codes, and every outlet sits in one dashboard where you can compare locations and benchmark performance.
Yes. LazyMonkey offers a 14-day free trial with no credit card required, and you can cancel anytime.
