We believe the patient voice holds the key to unlocking better, more compassionate care. Our system makes it easy for healthcare organizations to continuously gather patient input across all touchpoints—from admission to discharge.
In one seamless QR-based system that integrates easily with existing healthcare IT infrastructure, organizations close the loop between gathering feedback, responding to identified areas needing change, and tracking quality improvement efforts over time. This is the future of patient and staff engagement—and we're here to lead healthcare providers into that future.
Our streamlined setup allows for the efficient collection of patient perspectives on various aspects of care, encompassing overall satisfaction, wait times, staff friendliness, facility environment, and billing processes. Furthermore, real-time data analytics provide an immediate spotlight on current areas that may require prompt improvement, enabling healthcare providers to address concerns swiftly and enhance the overall patient experience.
To achieve optimal patient satisfaction, it is essential to implement a robust system for measuring satisfaction at every touchpoint.
By implementing data-driven insights, healthcare providers can make informed decisions to enhance patient satisfaction and overall experience.
Patient churn, or the loss of patients to other healthcare providers, can be mitigated through a proactive approach to improving overall patient experience.
Creating QR codes for Satisfaction, Care Experience, Facility Details, Billing, and other relevant categories ensures a thorough assessment of the entire patient journey.
Unlock key insights at each stage of the patient experience to optimize care, improve satisfaction, and streamline operations.
Collecting feedback during check-in helps identify bottlenecks and optimize the reception process. Administrators can track wait times, evaluate staff responsiveness, and address delays, ensuring a seamless start to the patient journey while enhancing overall satisfaction and operational efficiency.
Feedback on interactions with doctors, nurses, and support staff enables hospitals to assess bedside manner, communication, and empathy. This valuable data empowers administrators to refine staff training, align care delivery with patient expectations, and enhance overall satisfaction and trust.
Feedback on cleanliness and comfort provides a window into patient perceptions of your facility’s hygiene, safety, and atmosphere. By addressing feedback on areas such as patient rooms, restrooms, and waiting areas, administrators can ensure a clean, welcoming environment that reinforces trust and improves overall patient satisfaction.
LazyMonkey simplifies discharge feedback collection with automated surveys, ensuring compliance with healthcare standards and enhancing patient experience. Capture critical insights on communication, care clarity, and discharge efficiency, empowering administrators to address gaps, monitor trends, and maintain high-quality care effortlessly.
Our system captures feedback in real time through QR codes, ensuring swift access to patient perspectives. This reduces delays in identifying and addressing concerns.
Tailor questions to target specific areas like staff behavior, cleanliness, or waiting times. Custom surveys ensure that you collect the most relevant insights for actionable results.
Feedback submissions are encrypted and securely stored, providing patients with confidence that their input is handled responsibly.
The system sends automated notifications for negative feedback or urgent issues, enabling immediate intervention to prevent escalation.
We understand that NABH accreditation is not just a certification; it's a commitment to delivering healthcare services of the highest quality. Our full-service platform is tailored to streamline the NABH Accreditation Surveys, ensuring hospitals meet and exceed the stringent quality benchmarks set by India's National Accreditation Board for Hospitals & Healthcare Providers (NABH).
Our healthcare feedback platform offers a dedicated module specially designed to help hospitals gather mandatory patient discharge data needed for National Accreditation Board for Hospitals & Healthcare Providers (NABH) audits and re-certifications.
NABH Accreditation Surveys are essential for hospitals striving for continuous improvement. They evaluate the implementation of processes that enhance the quality of treatment and services, setting the standard for excellence in healthcare delivery.
Administrators can easily build discharge questionnaire forms containing any data fields and questions required.
Patients or attendants simply tap the link to launch discharge forms, where they can conveniently fill in details such as patient ID and contact information.
With data filtering, hospitals can analyze feedback from key patient groups, driving targeted improvements and ensuring a patient-centric focus.
A patient feedback system for hospitals continuously gathers patient input about their care so providers can improve quality. LazyMonkey is a QR-based patient feedback system that collects patient perspectives across all touchpoints, from admission to discharge, and closes the loop between gathering feedback, responding to areas needing change and tracking quality improvement efforts over time.
Hospitals use LazyMonkey to measure patient perspectives on overall satisfaction, wait times, staff friendliness, facility environment and billing processes. Separate QR codes can be created for categories such as Satisfaction, Care Experience, Facility Details and Billing, so the entire patient journey is assessed, and real-time analytics highlight areas that need prompt improvement.
LazyMonkey's feedback analytics give healthcare providers data-driven insights for informed decisions that improve patient satisfaction and overall experience. Real-time data spotlights areas needing prompt attention, so concerns are addressed swiftly. Acting on this feedback proactively improves the patient experience, which helps reduce patient churn, the loss of patients to other healthcare providers.
Yes. LazyMonkey offers a dedicated post-discharge in-patient survey module designed to help hospitals gather the patient discharge data needed for NABH (National Accreditation Board for Hospitals & Healthcare Providers) audits and re-certifications. Administrators build customized discharge questionnaires, patients or attendants open them through a link, and centralized analytics with data filtering show feedback from key patient groups.
Patients give feedback by scanning a LazyMonkey QR code with their phone and answering a short survey, without installing an app. QR codes can be placed at different points of care, so patients share their experience in the moment, while discharge forms are sent as a link that patients or attendants tap to open and complete.
Patient feedback software is a digital tool that hospitals use to capture, analyze and act on what patients say about their care. LazyMonkey's patient feedback software collects real-time feedback through QR codes placed at touchpoints, with mobile and email options, and adds customizable surveys, instant alerts and secure dashboards so hospitals can understand patient needs, improve satisfaction and build trust.
LazyMonkey captures feedback at every critical stage of the patient journey: check-in and waiting, where administrators track wait times and staff responsiveness; treatment and interactions with doctors, nurses and support staff; facility cleanliness and comfort in patient rooms, restrooms and waiting areas; and discharge, through automated patient discharge surveys.
Yes. LazyMonkey lets hospitals choose from pre-designed templates or create their own surveys, with flexible design for department-specific feedback. Questions can target specific areas such as staff behavior, cleanliness or waiting times, and multilingual support helps hospitals cater to diverse patients. For discharge, administrators can build questionnaire forms containing any data fields and questions they require.
Yes. LazyMonkey offers anonymous submission options so patients can give honest feedback. All feedback submissions are encrypted and securely stored, and administrators review responses through secure dashboards, giving patients confidence that their input is handled responsibly. Patients respond through easy-to-use QR codes placed at touchpoints, immediately after their interactions.
LazyMonkey sends automated notifications by email or SMS when negative feedback or an urgent issue is flagged, enabling immediate intervention before problems escalate. Hospitals can set custom triggers based on feedback keywords and use escalation management tools for a rapid response.
LazyMonkey automates discharge feedback collection. Patients or attendants simply tap a link to open the discharge form, where they can fill in details such as patient ID and contact information. Responses capture insights on communication, care clarity and discharge efficiency, and centralized analytics with data filtering let hospitals analyze feedback from key patient groups and monitor trends.
114, Krishna Apra Business Square, Netaji Subhash Place, Wazirpur, Delhi, 110034
