Tenant Permits & Approvals for Malls
Nobody walks in for a job the mall doesn't know about.
Shops request approval for repair work, material deliveries, fit-outs and contractor visits in one place. Each request moves through your approval chain, and every team that needs to know is told before anyone arrives.
Tenant requests are scattered and approvals stall
Today, tenant requests arrive by email, phone, WhatsApp or paper form. Approvals stall in someone's inbox. Security finds out about a contractor when they turn up at the gate. And when something goes wrong, there's no record of who approved what.
How Tenant Permits & Approvals works
The tenant raises a request
They pick the request type, such as repair work, material inward or outward, or a contractor visit, and fill in the details: dates, times, people, materials and documents.
It follows your approval chain
The request moves step by step through the departments you set, for example mall operations, then facility, then security.
Everyone is kept informed
The tenant and each approver are notified at every step by WhatsApp, SMS, email or mobile push. Approvers are reminded if a request waits too long.
Approved, with a record
The tenant receives the outcome along with an approval document they can download or share by link. Every action is logged.
Tenant Permits & Approvals features
Request types built your way
Design each form and approval route yourself, with no coding: fields, dropdowns, signatures, document uploads and conditional questions.
Smart routing
Send a request down a different path depending on its answers, such as the type of work or the area of the mall.
Multi-department approvals
A single step can require sign-off from more than one department.
Queues for approvers
Each approver sees what is waiting for them, by location or across all locations.
Request tracking for tenants
Tenants see the status of every request they have raised.
Deadlines and reminders
Set completion deadlines and automatic reminders so requests don't stall.
Approval documents
Generate a branded approval document for each outcome, shareable by link or as a PDF.
Visitor records
Keep a record of the contractors and visitors linked to each request.
Full audit trail
Every submission, approval, rejection and comment is time-stamped and kept.
Set up per mall
Each mall can have its own request types, approval routes and notification rules.
Who uses Tenant Permits & Approvals
- Tenants and store managers raise requests and track them.
- Mall operations, facility and fit-out teams review and approve.
- Security sees what has been approved and who is expected.
- Mall management gets a complete record of every request.
Common request types
- Repair and maintenance work inside a store
- Material inward and outward movement
- Contractor and vendor entry
- Fit-out and renovation work
- Store handover and takeover
- After-hours work
Examples of what you can set up for your mall.
Frequently Asked Questions
Yes. Each request type has its own form and its own approval route.
No. Requests can be reviewed and approved from a phone.
They receive automatic reminders, and the request's deadline is tracked.
