QR Feedback for Malls
Hear about the problem before it becomes a complaint.
QR codes in washrooms, food courts, parking and lift lobbies let shoppers rate the space and report issues in seconds. The right person is alerted straight away, and nothing sits unresolved.
Most unhappy shoppers simply leave
Most shoppers who see a dirty washroom or a broken hand dryer simply leave. The few who complain do it at the help desk, long after the moment has passed. Paper feedback forms are rarely read and never followed up.
How QR Feedback works
Scan and rate
A shopper scans the QR code at that spot, gives a rating and picks what's wrong, such as "no soap" or "wet floor". They can add a photo.
Alert the right person
The feedback goes straight to the staff member responsible for that location and shift.
Escalate if ignored
If it isn't resolved in time, it moves up your escalation levels automatically, to a supervisor and then a manager.
Close the loop
Staff mark it resolved from a link on their phone, without needing to log in.
QR Feedback features
One QR code per spot
Each code knows its exact location, so every report arrives tagged with where it came from.
Quick to fill
Ratings and ready-made issue tags, with an optional comment and photo.
In the shopper's language
The form is available in English, Hindi and Arabic.
Verified feedback
Optional one-time-password check to filter out fake submissions.
Routing by location and shift
Alerts reach whoever is on duty for that area at that time.
Escalation matrix
Set how long each level has to act and who comes next.
Alerts on WhatsApp, SMS and email
Staff are notified where they will actually see it, with reminders until they act.
Dashboards and reports
Ratings and issues by location, tag and time, plus a daily email summary.
Who uses QR Feedback
- Shoppers and visitors give feedback and report issues.
- Housekeeping, maintenance and security staff receive alerts and close issues.
- Supervisors and managers handle escalations and track performance by location.
Trusted by DLF malls
DLF has used LazyMonkey for visitor feedback since 2023. Feedback QR codes are in place at DLF Promenade, DLF Emporio and DLF Avenue.
Frequently Asked Questions
Anywhere shoppers form an opinion: washrooms, food courts, parking, lifts, escalators, entrances and help desks.
No. The form opens in the phone's browser.
It escalates automatically to the next level in your matrix until someone acts.
