Tenant Survey for Malls
Know what your tenants think, every month.
A short monthly questionnaire goes to every shop automatically. Tenants rate your air conditioning, cleanliness, lifts, security and other services, and tell you what isn't working before it turns into a dispute.
Tenants speak up only when they are already frustrated
Tenants usually raise service problems only when they are already frustrated, often at renewal time. Ad hoc emails and meetings give you anecdotes, not a trend. And there's no simple way to see whether things got better after you fixed them.
How Tenant Survey works
Set it up once
Choose your questions and the tenants who should receive the survey.
It goes out on schedule
Each tenant receives a personal survey link every month, by email, SMS or WhatsApp.
Reminders do the chasing
Tenants who haven't responded get automatic reminders at the intervals you set.
See the results
Responses appear on a live dashboard as they come in, ready to act on and export.
Tenant Survey features
Questions that fit your mall
Build a question bank grouped by service area, such as air conditioning, housekeeping, lifts and escalators, security, parking and marketing support.
Several answer types
Ratings, scales, single and multiple choice, numbers and free text.
Automatic monthly scheduling
Run it monthly or as a one-off survey.
Personal links
Each tenant gets their own link, so every response is tied to the right shop.
Automatic reminders
Set how many reminders go out and how far apart.
Tenant list management
Add, update or deactivate tenants as stores open and close.
Dashboard and export
Track response rates and scores by month and service area, and export to Excel.
Who uses Tenant Survey
- Tenants and store managers answer the survey.
- Mall management and tenant relations track satisfaction and follow up on problem areas.
- Facility and operations heads see which services need attention.
Trusted by DLF malls
DLF has run its tenant surveys on LazyMonkey since 2023, alongside visitor feedback at DLF Promenade, DLF Emporio and DLF Avenue.
Frequently Asked Questions
That depends on the questions you choose. You control the length.
Yes. You manage the question bank and can update it at any time.
No. Each tenant opens the survey from their personal link.
